Frequently Asked Questions
HOW CAN I PLACE AN ORDER?
You can place your order by selecting the size and color of the product you want and clicking "Add to cart". Then, go to your cart and follow the checkout steps.
CAN I MODIFY OR CANCEL MY ORDER ONCE IT HAS BEEN PLACED?
Yes, you can request modifications or cancellations within the first 2 hours after confirming your purchase. Please contact us as soon as possible at our customer service email address.
CAN I PLACE AN ORDER WITHOUT CREATING AN ACCOUNT?
Yes, you can make purchases as a guest, although we recommend creating an account for better tracking and to receive exclusive benefits.
WHAT IS THE SHIPPING COST?
The cost is calculated automatically at checkout. We offer free shipping on orders over €150.
CAN I TRACK MY ORDER?
Yes, once your order is prepared you will receive an email with the tracking number and the link to track it at all times.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept credit/debit cards , PayPal , Apple Pay , and payments through secure gateways like Stripe .
IS IT SAFE TO BUY ON YOUR WEBSITE?
Yes, we use SSL encryption and fully secure payment platforms to protect your data.
CAN I RETURN A PRODUCT?
Yes, we accept returns within 30 days of delivery, provided the product is in perfect condition and in its original packaging.
HOW CAN I REQUEST A SIZE EXCHANGE?
Simply contact us and request the exchange. We'll guide you through the process and let you know if your size is available.
ARE THE RETURN SHIPPING COSTS MY RESPONSIBILITY?
Not in principle. If the product arrived defective or incorrect, we cover the cost. For returns due to size or customer preference, the cost may vary.
HOW CAN I CONTACT MOVEON DIRECTLY?
You can contact us by email or direct message via WhatsApp. We respond within 5 hours .
